Complaints Procedure

Complaint Procedure

Last Updated: October 9th, 2025

Worthy Management is committed to providing a transparent, fair, and professional service to all clients, candidates, and partners. We take all complaints seriously and view them as an opportunity to improve the quality of our service.

This procedure outlines how you can raise a concern or complaint, how it will be handled, and what you can expect from us.

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1. Our Commitment

We believe that clear communication and accountability are essential to maintaining trust. Whether you are a client, candidate, or third-party partner, you have the right to express dissatisfaction and to have your concerns addressed promptly, fairly, and respectfully.

 

2. How to Make a Complaint

You may raise a complaint in any of the following ways:

By Email: info@jjworthymanagement.com or jess@worthymanagement.com

By Phone: +1(716)400-1333

 

Please include:

• Your full name and contact details

• The nature of your complaint (with as much detail as possible)

• The names of any staff or vessels involved

• Any supporting documents or correspondence

• Your preferred method of communication for follow-up

Complaints can be made by crew, clients, or other stakeholders, and may relate to any aspect of Worthy Management’s services, including recruitment, documentation, or communication.

 

3. How We Handle Complaints

Step 1: Acknowledgment

We will acknowledge receipt of your complaint within five (5) business days, confirming that it has been logged and assigned to a case handler.

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Step 2: Investigation

A member of our management team will review your complaint thoroughly. This may involve contacting you for further details, reviewing correspondence, and consulting relevant staff members.

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Step 3: Response

You will receive a formal written response within twenty (20) business days of acknowledgment. If we need more time due to the complexity of the issue, we will inform you in writing and provide an updated timeline.

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Step 4: Resolution

Where a complaint is upheld, Worthy Management will take appropriate corrective action—this may include an apology, process improvements, or other remedial steps.

 

4. If You Are Unsatisfied with the Outcome

If you are not satisfied with our response or the resolution provided, you may request that the complaint be escalated for an independent internal review by senior management.For complaints relating to data protection or privacy, you also have the right to contact the relevant authority:

• United Kingdom: Information Commissioner’s Office (ICO) — www.ico.org.uk

• European Union: Your local Data Protection Authority

• United States: Federal Trade Commission (FTC) or your state privacy regulator

We will cooperate fully with any external investigations.

 

5. Confidentiality and Record Keeping

All complaints will be handled with strict confidentiality and in accordance with applicable privacy laws. Complaint records are securely stored for five (5) years and reviewed periodically to identify patterns or areas for improvement.

 

6. Continuous Improvement

Worthy Management treats every complaint as an opportunity to refine our processes, training, and communication. Feedback is reviewed regularly by management to ensure our recruitment and compliance standards remain transparent, efficient, and fair.

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Contact for Complaints

Worthy Management : West Palm Beach / Fort Lauderdale, FL, USA

Email: info@jjworthymanagement.com or jess@jjworthymanagement.com

Phone: +716400-1333